Contact information

Thank you for reaching out to Bra Luxury Shop. We are committed to providing you with the highest quality support for all questions and concerns related to our lingerie collections, including Bras, Knickers, Tights & Socks, Shapewear, Lingerie Accessories, Bodies, and more.

If you need assistance, please contact our customer service team at: info@bra-luxury.shop. Our team aims to respond to every inquiry within 1-2 business days.

Our customer support hours are Monday through Friday, 9:00 AM – 5:00 PM (CET), excluding major holidays. During these hours, we handle all incoming requests in the order they are received.

For written correspondence, you may also reach us via postal mail at:

1510 Alvarado Dr, Colorado Springs, Colorado, 80910, US

How We Handle Your Inquiries

  • General questions about products, sizing, materials, or order status are typically resolved within one business day.
  • Order-related requests (e.g., shipping tracking, delivery times, or returns) are processed and answered within 1-2 business days.
  • Technical issues with our website or payment process will be escalated to the appropriate team and resolved as quickly as possible.

Complaint Resolution Process

We take your feedback seriously and aim to resolve all complaints promptly and fairly. Please follow these steps if you need to submit a complaint:

  1. Send your complaint to info@bra-luxury.shop with the subject line “Complaint: [Order Number or Brief Description]”.
  2. In your message, please include your order number (if applicable), a detailed description of the issue, and any supporting photos or documentation.
  3. Our customer service team will acknowledge receipt of your complaint within 1 business day.
  4. We will fully investigate the matter and provide a resolution within 1-2 business days after review.
  5. If further time is needed due to the complexity of the issue, we will notify you and provide a revised timeline.

We are here to ensure your shopping experience with Bra Luxury Shop is smooth and enjoyable. Do not hesitate to reach out — we are happy to help.