Refund policy
We at Bra Luxury Shop want you to be completely satisfied with your purchase. If for any reason you are not happy with an item you have ordered, we offer returns within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition: unworn, unwashed, and with all original labels and tags attached.
- Any hygienic seal or protective lining must be intact and unbroken.
- The item must be returned in its original packaging, including any boxes, dust bags, or hangers.
- The return request must be submitted within 30 days of the date you received your order.
Non-Returnable Items
Due to hygiene and safety reasons, certain categories of intimate apparel cannot be returned once the original seal has been broken or the hygienic liner removed. These include:
- Knickers and briefs with a hygienic seal.
- Tights & Socks with a sealed package.
- Shapewear and Bodies with an inner protective liner.
- Bras from which the outer label or hygienic sticker has been removed.
If these items are unopened and in their original sealed packaging, you may return them within 30 days. Once the seal is broken, we regret that we cannot accept a return for hygiene reasons.
Lingerie Accessories (e.g., clips, straps, and extenders) may be returned if they have not been used or damaged and still have all packaging and labels intact.
Vests & Camisoles must be returned with the original hygienic liner and labels intact.
Return Process
- Email us at info@bra-luxury.shop with your order number and the item(s) you wish to return. Please let us know the reason for the return.
- We will issue a Return Merchandise Authorization (RMA) and provide you with the return address. Please do not send items back without an RMA.
- Package the item(s) securely in the original packaging, including all labels and tags.
- Ship the return to the address provided. We recommend using a tracked shipping method that provides proof of delivery.
Once your return is received and inspected at our warehouse, we will notify you of the status. If the return is approved, we will process your refund to the original payment method within 1–2 business days. The credit may take an additional 2–10 business days to appear on your bank or card statement, depending on your financial institution.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except where the incorrect item was shipped or the product arrived defective. In those cases, we will cover the return postage or arrange a collection, as applicable.
Special Return Conditions
For items returned for hygienic reasons, please ensure the original seal remains unbroken. If a product arrives with a broken seal that was not due to your use, please contact us within 48 hours of receipt with a photo, and we will assist you.
EU / European Customers
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@bra-luxury.shop within 48 hours of delivery, providing your order number and photographs of the issue. We will review the case and, if the item is confirmed as faulty, offer a refund or replacement at no additional cost. We may ask you to return the item before issuing a refund.
Late or Missing Refunds
If you have not received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at info@bra-luxury.shop.
Contact Information
For all return inquiries, please reach out to us at info@bra-luxury.shop or visit our store at 1510 Alvarado Dr, Colorado Springs, Colorado, 80910, US.