Shipping policy
At Bra Luxury Shop, we are committed to delivering your order in a timely and secure manner. This Shipping Policy explains our processing times, delivery options, and procedures for lost, damaged, or delayed shipments. By placing an order with Bra Luxury Shop, you agree to the terms below.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. Once your order has been processed, you will receive a shipping confirmation email containing your tracking information. Please note that orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations
We currently offer worldwide shipping. However, shipping availability and delivery times may vary depending on the destination country or region. If your shipping address is located in a country we are unable to reach, our customer service team at info@bra-luxury.shop will contact you to arrange a refund or alternative solution.
Shipping Methods, Costs, and Estimated Delivery Times
We offer the following shipping options for all orders placed on bra-luxury.shop:
- Standard Shipping (DHL/FedEx) – €8.00 – Estimated delivery within 7–14 business days.
- Express Shipping (DHL/FedEx) – €22.99 – Estimated delivery within 3–7 business days.
Delivery times are calculated from the date the order ships, not from the date of purchase. Please note that estimated delivery times are based on business days and may be affected by customs processing, local holidays, or unforeseen circumstances beyond our control.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website using the provided tracking number. If you do not receive tracking information within 2–3 business days after your order ships, please contact us at info@bra-luxury.shop.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate. Bra Luxury Shop is not responsible for packages delivered to incorrectly provided addresses. If you notice an error in your shipping address after placing an order, please contact us immediately at info@bra-luxury.shop. We will do our best to correct the address before the order ships, but we cannot guarantee changes once the package is in transit.
Lost, Damaged, or Delayed Packages
We take great care in packaging and shipping your order. However, in the unlikely event that your package is lost, damaged during transit, or significantly delayed, please follow these guidelines:
- Lost packages: If your tracking information shows “delivered” but you have not received your order, please verify with neighbors or local mail services. If the package is confirmed lost, contact us within 30 days of the expected delivery date at info@bra-luxury.shop. We will initiate an investigation with the carrier and, once confirmed, issue a replacement or refund in accordance with our policies.
- Damaged packages: If your order arrives damaged, please keep all original packaging and product contents. Contact us within 48 hours of delivery with your order number, a description of the damage, and clear photos of both the packaging and the product. Our team will assist you with a replacement or refund.
- Delayed packages: While most orders arrive within the estimated delivery window, occasional delays may occur due to customs, weather, or carrier issues. If your order has not arrived within 10 business days beyond the estimated delivery window, please contact us at info@bra-luxury.shop and we will investigate promptly.
International Shipping, Customs, and Duties
For orders shipping outside of the European Union, the recipient may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are solely the responsibility of the customer. Customs policies vary widely by country, and Bra Luxury Shop has no control over these charges or over delays caused by customs inspections. Please contact your local customs office for more information before placing an international order.
Returns and Exchanges
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please review our Return Policy for full details. Returned items must be in their original condition, unworn, and with all tags attached. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or the item is defective. Return processing will take 1–2 business days after we receive and inspect the returned items.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
info@bra-luxury.shop
1510 Alvarado Dr, Colorado Springs, Colorado, 80910, US
We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.